Spirit Airlines CEO Says “Let Them Tell The World How Bad We Are” In Email Faux Pas. | Ceosmack

A couple by the name of James and Christine of Orlando wrote a letter to Spirit Airlines asking for compensation because they missed a concert in Atlanta after their Spirit flight was delayed by about three hours. The couple also cited poor customer service when they asked to be reimbursed not only for their $73.60 airfare, but also for their hotel, concert tickets and airport parking…for a grand total of a company crippling $376.84.

Then fellow blogger Alex Rudloff wrote about the story on his blog. That’s when the complaint started to pick up new momentum. The couple took their complaint one step further by emailing Spirit CEO Ben Baldanza directly. But here’s the thing…they also copied several other Spirit employees on the complaint.

That’s when the email challenged CEO hit “reply to all” in his response.

And his reply?

“We owe him nothing as far as I’m concerned. Let him tell the world how bad we are. He’s never flown us before anyway and will be back when we save him a penny.”