A couple by the name of James and Christine of Orlando wrote a letter to Spirit Airlines asking for compensation because they missed a concert in Atlanta after their Spirit flight was delayed by about three hours. The couple also cited poor customer service when they asked to be reimbursed not only for their $73.60 airfare, but also for their hotel, concert tickets and airport parkingâ€¦for a grand total of a company crippling $376.84.
Then fellow blogger Alex Rudloff wrote about the story on his blog. Thatâ€™s when the complaint started to pick up new momentum. The couple took their complaint one step further by emailing Spirit CEO Ben Baldanza directly. But hereâ€™s the thingâ€¦they also copied several other Spirit employees on the complaint.
Thatâ€™s when the email challenged CEO hit â€œreply to allâ€ in his response.
And his reply?
â€œWe owe him nothing as far as Iâ€™m concerned. Let him tell the world how bad we are. Heâ€™s never flown us before anyway and will be back when we save him a penny.â€